Knowledge Base

Knowledge Base AI Process Design

Definitions and explanations of all terms related to AI-driven process design, digital twins and organisational design.

Organisation & Responsibilities

RACI Matrix
raci matrix explanation
A RACI matrix is a responsibility assignment matrix that shows for each task or process step who is Responsibl…
Org Chart & Business Roles
org chart business roles process
An org chart with business roles is a visual representation of the organisational structure where each positio…

Measurement & Control

KPI Dashboard
kpi dashboard business processes
A KPI dashboard is a visual overview of Key Performance Indicators that shows the extent to which an organisat…

Strategy & Objectives

Business Capabilities
what are business capabilities
Business capabilities describe what an organisation must be able to do to realise its strategic objectives — i…
Business Objectives
business objectives define organisation
Business objectives are concrete, measurable goals an organisation aims to achieve within a defined period — t…
North Star
north star organisation strategy
The North Star is an organisation's overarching future ambition — a clear and inspiring picture of what the or…
Capability Coverage Matrix
capability coverage matrix business
A Capability Coverage Matrix is an overview matrix that shows for each business capability the extent to which…

AI & Automation

AI Agent Design
ai agent design business process
AI agent design is the process of determining for each process step which tasks can be performed by an AI agen…
AI Implementation Plan
ai implementation plan business
An AI implementation plan is a structured plan describing which AI agents and automations are implemented in w…
AI Process Analysis
ai analysis business processes
AI analysis of business processes is the automatic examination of process steps for bottlenecks, inefficiencie…

Process Design

Process Step Builder
process step builder business process
A Process Step Builder is a structured tool that allows you to build a business process step by step through A…
Process Status Model
process status model business
A process status model describes all possible states that an object (e.g. an order, invoice or request) passes…
Process Compliance
compliance business process mapping
Process-level compliance means that for each process step it is explicitly recorded which regulations apply, w…
Process Storyboard
process storyboard business
A process storyboard is a visual, sequential representation of a business process showing each step from the p…

Workshops

Business Unit Workshop
business unit workshop ai process design
A Business Unit Workshop is a focused AI workshop session for one business unit or department, capturing proce…

Process Intelligence

Business Process Intelligence
business process intelligence
Business Process Intelligence (BPI) is the systematic use of data, AI analysis and performance metrics to unde…